Returns and Refunds Policy
Made-to-Order Prints
Every Albert Diaz Art print is made to order, signed, numbered, and prepared specifically for the customer. Because of this, returns or exchanges are not accepted for a change of mind, an incorrect size selected by the customer, or other personal preference.
Order Changes and Cancellations
Contact Albert Diaz Art immediately if an order needs to be changed or canceled. Once printing has begun, the order may no longer be changed or canceled.
Incorrect Orders
If the wrong artwork or print size is delivered, contact Albert Diaz Art within 7 days of delivery. The order will be reviewed and an appropriate replacement or refund will be arranged.
Damaged Orders
If an artwork arrives damaged, contact Albert Diaz Art within 7 days of delivery.
Please provide:
• A photograph of the damaged artwork
• A photograph of the outside packaging
• A photograph of the shipping label
• A brief description of the damage
Keep the artwork and all packaging until the claim has been reviewed. A replacement or refund may be provided after the damage is confirmed.
Missing Orders
If tracking shows that an order was delivered but it was not received, contact Albert Diaz Art promptly so the shipment can be investigated with the carrier.
Refunds
Approved refunds will be returned to the original payment method. The time required for the refund to appear depends on the payment provider and the customer’s financial institution.